Guides
Guides for clinics
Patient messaging, Instagram, Meta and personal data: as much as a clinic needs to know, without technical language.
Personal data on WhatsApp for clinics: what to watch in patient messaging
Notice in the first message, data at a minimum, retention with a limit. How a conversation stands in front of the law, in a clinic's own words.
Read the article →How many patients does a night-time message cost you?
A patient never writes to just one clinic, and after 24 hours the door closes. Why the night-time reply is measurable work, not courtesy.
Read the article →How an Instagram patient enquiry becomes an appointment
A story reply lands in the inbox, there is no phone number, reminders do not go out. The real limits of an Instagram appointment.
Read the article →Why clinics need Meta verification
The number in the clinic's name, the account the clinic's own. What verification unlocks, what is asked, and why template approval is worth the wait.
Read the article →