Pre-Contract Information Form
Last updated: 30 September 2026
This form gives information on the main features of the service, its fee, and the payment and cancellation terms, before a MedoraLab membership is bought.
MedoraLab Yazılım Hizmetleri
Eren Kutay
Maslak Mah. Eski Büyükdere Cad. Giz 2000 Plaza No: 7 D: 34, 34485 Sarıyer/İstanbul
Service provider
Eren Kutay (trading as “MedoraLab”)
Address: Maslak Mah. Eski Büyükdere Cad. Giz 2000 Plaza No: 7 D: 34, 34485 Sarıyer/İstanbul
E-mail: info@medoralab.com · Support: support@medoralab.com
Phone and WhatsApp support line: +90 532 559 69 02
Main features of the service
MedoraLab is a software service used over the internet, offered to clinics and healthcare institutions for their professional activity. It gathers the patient messages that reach the clinic over WhatsApp and Instagram in one panel; in packages that include the AI assistant, the assistant answers patient messages and writes the appointment into the clinic’s appointment book.
The service is provided on a subscription basis, in monthly or yearly periods. What each package contains is set out in the pricing section of the site.
Fee
Fees are in Turkish lira and are shown excluding VAT; VAT of 20% is added at payment. The table also gives each amount including VAT. The payment screen shows the subtotal, the VAT and the total on separate lines.
In packages that include the AI assistant, a setup fee is charged once per clinic.
When the monthly quota is exceeded, the excess is charged at 30 ₺ per conversation and 18 ₺ per phone minute (excluding VAT).
For the Enterprise package, scope and fee are set by quotation.
Package fees. The upper amount excludes VAT, the lower one includes it.
| Package | Monthly quota | Monthly billing | Yearly billing | Setup fee |
|---|---|---|---|---|
| MedoraLab Panel | No MedorAI; your team answers the messages | 2,500 ₺3,000 ₺ incl. VAT | 25,000 ₺30,000 ₺ incl. VAT | None |
| Starter | 150 conversations | 7,500 ₺9,000 ₺ incl. VAT | 75,000 ₺90,000 ₺ incl. VAT | 4,000 ₺4,800 ₺ incl. VAT |
| Advanced Light | 250 conversations | 12,000 ₺14,400 ₺ incl. VAT | 120,000 ₺144,000 ₺ incl. VAT | 4,000 ₺4,800 ₺ incl. VAT |
| Advanced | 400 conversations | 16,000 ₺19,200 ₺ incl. VAT | 160,000 ₺192,000 ₺ incl. VAT | 4,000 ₺4,800 ₺ incl. VAT |
| Pro Light | 750 conversations | 22,000 ₺26,400 ₺ incl. VAT | 220,000 ₺264,000 ₺ incl. VAT | 4,000 ₺4,800 ₺ incl. VAT |
| Pro | 900 conversations | 26,000 ₺31,200 ₺ incl. VAT | 260,000 ₺312,000 ₺ incl. VAT | 4,000 ₺4,800 ₺ incl. VAT |
Payment
Payment is taken by credit or debit card through a payment institution. Card details are not stored on MedoraLab systems; the card is kept by the payment institution for the payments of later periods.
The first fee of the chosen period is charged to the saved card at the end of the trial, and the fee of each later period at the start of that period. If a payment cannot be taken, it is tried again 2 times over the following days; if it still cannot be taken, the panel becomes read-only until the card is updated.
Provision of the service
The service is provided electronically; there is no physical delivery. The panel is available from the moment the account is opened. The AI assistant and the messaging channels start working once account verification is complete and the clinic has connected its own WhatsApp or Instagram account.
Trial period
Membership starts with a 7-day trial; during the trial, use is limited to 50 conversations and 20 phone minutes.
Cancellation and refunds
If the membership is cancelled during the trial, the fee of the first period is not charged.
On a cancellation after the trial, the service continues to the end of the paid period; the remaining time is not refunded. The setup fee is not refunded.
A cancellation request can be opened from the Membership page in the panel, from the help bubble, over the WhatsApp support line or by e-mail to support@medoralab.com, and is resolved within 30 days at the latest. Details are on the Cancellation and Refund Terms page.
Fee changes
Package fees may change at most once every 6 months. On monthly billing the new fee is announced at least 30 days ahead, by e-mail and in the panel, and applies from the next period. On yearly billing the fee does not change during the paid period; the current fee applies at renewal.
Personal data
Information on the processing of personal data is in the Privacy Policy and in the Data Protection Notice.
Requests and complaints
You can send requests and complaints to support@medoralab.com or to the WhatsApp support line at +90 532 559 69 02. Requests are resolved within 30 days at the latest.