Data Deletion Instructions

Write “Please delete my data” to the clinic’s WhatsApp number or Instagram account. We ask you one question saying what will be deleted; once you confirm, your appointment, your name, the conversation and every record linked to that account are deleted immediately and cannot be restored.

This request is handled even while the clinic’s automated assistant is switched off.

On Instagram go to Settings → Website permissions → Apps and websites; on Facebook go to Settings and privacy → Settings → Apps and websites. Remove MedoraLab and send a deletion request. Meta forwards it to us, the same deletion runs automatically and you receive a confirmation code.

You can check the status of your request on this page with that code: medoralab.com/en/veri-silme?kod=CONFIRMATION-CODE

You can remove a connected WhatsApp or Instagram account from the connection section in Settings; the access token is deleted at that moment.

To have your clinic account deleted entirely, write to info@medoralab.com. Thirty days after the request every record belonging to the clinic is permanently deleted; you can withdraw the request within that period.

Write to info@medoralab.com. Telling us which clinic you messaged and on which channel is enough; we never ask for an ID number. We complete requests within 30 days at the latest.