WhatsApp and Instagram AI assistant for clinicsWhatsApp and Instagram AI assistant for clinicsNo patient message goes unanswered

You do. The WhatsApp Business account (WABA) is opened in your clinic’s name and the clinic owns it. We connect it as your technical provider; if you leave, the account stays yours and you can move it to another provider.

No. Coexistence means your existing WhatsApp Business number works in the app on your phone and in our system at the same time. Your number does not change, the app stays on your phone, your message history stays. Your team can keep writing from the phone as always.

MedorAI goes quiet in that conversation. It sees the message you send from the panel or the Instagram app and steps aside; writing from the WhatsApp Business app does the same, if your number is connected for use alongside the app. The quiet period is the clinic’s setting, 30 minutes by default. If the patient’s message goes unanswered for 10 minutes (the default), MedorAI answers that message itself. If someone on your team writes in the meantime, the timer resets; if you paused MedorAI in the conversation by hand, it does not answer.

Yes, under Saved Replies in Settings. Give a few example questions and write the answer once; when a patient asks something with the same meaning, your answer goes out word for word without MedorAI running. If the match is not certain, the question stays with MedorAI. If the patient keeps writing afterwards, MedorAI continues the conversation knowing what was sent. Saved replies never go out for emergencies, data deletion, prices or medical questions; the safety rules apply there. The MedoraLab Panel package includes a welcome message and saved replies that work on keywords.

Yes, with draft mode. While it is on, every message written by MedorAI or a saved reply waits in the panel as awaiting approval; send it with one tap or edit and send. The text before your edit stays on record. Emergency guidance, data deletion confirmations and the first welcome go out without waiting. New clinics have it on for the first 7 days, and you can switch it on or off in Settings at any time. If a draft waits longer than 5 minutes, your team gets an email.

In the conversation screen every outgoing message shows its author underneath: MedorAI, the clinic’s saved reply, the team member by name, or System. System means fixed messages sent by rule, such as emergency guidance. The labels also differ in colour and icon.

You make one choice per treatment: fixed price, range, starting price or after examination. MedorAI states only the amount you entered and adds that the exact amount is settled at the examination. For a treatment with no amount entered, it files the question in the Patient requests inbox and tells the patient it has passed their question to your team. You also enter campaigns in the panel yourself; MedorAI mentions only that campaign, until its end date.

Message contents are deleted permanently the moment a conversation closes; a conversation with no new message for 24 hours closes on its own. Appointment records are deleted 30 days after the appointment date. A patient’s phone number is not kept in long-term records, only an irreversible digest. If they asked for a call back about price, the number they gave is kept only for that call and is deleted when the request closes, within 30 days at the latest.

Aesthetic and plastic surgery, medical aesthetics, hair transplant and dentistry clinics. Clinics that receive patients from abroad in medical tourism use the same product in five languages.

On Starter and above, our team does the setup: we connect your number and enter your treatments, opening hours and doctors with you; all we need from you is one call. MedoraLab Panel you set up yourself with the panel’s setup steps.

WhatsApp and Instagram direct messages. The pricing table shows which channel is in which package.

Yes. MedorAI talks on the messaging channels and writes appointments into its own calendar; if you like, they also appear in your Google, Apple or Outlook calendar. You can import your existing calendar once, and take a conversation over yourself at any moment with one click.

Only from the treatment list you entered and the information you approved. It leaves diagnosis and treatment decisions to the doctor. Where it cannot be sure, it says the matter will be settled at the examination and passes it to your team; that conversation shows up in your panel as a waiting request.

Yes, on Pro. You define each location with its own address, opening hours and dentists; MedorAI asks the patient once which location they prefer and books into that location’s diary. The other packages are single-location.

Turkish, English, German, Russian and Arabic. It replies in whichever language the patient writes in. In medical tourism, a patient writing from abroad needs no extra setup.

We tell you in the panel at 80% and 100% of your quota. By default MedorAI does not stop: from the moment you go over, you pay 30 ₺ per conversation. You can also buy an add-on for that month (+100 conversations for 2,500 ₺) or move up a package. No patient message is lost.

Everything in the package table and unlimited user accounts. All prices exclude VAT. The setup fee on packages with AI is 4,000 ₺, charged once per clinic and non-refundable; it is charged the first time you move from MedoraLab Panel to a package with AI, and never again when switching between packages with AI.

At sign-up your card is saved with the payment institution and, on a package with AI, the setup fee is charged. Then a 7-day trial starts: up to 50 conversations. If the cap is reached MedorAI stops and you can start the first period right away. When the trial ends, the first payment for your chosen period is charged to the saved card; we remind you by e-mail 2 days before. If you cancel during the trial, the first period is not charged and the setup fee is not refunded.

WhatsApp and Instagram share the same rule: you can write freely from the panel for 24 hours after the patient's last message. The panel shows the time left on every conversation. After that, WhatsApp only delivers an approved template and Instagram is answered from your own app. If MedorAI is on and your package includes reminders and follow-up (Essential and above), it sends one short follow-up at hour 20 to conversations that have not become appointments.

On Instagram you can reply from the panel for 24 hours after the patient's last message; after that, use your clinic's own Instagram app.

Yes. From the Membership page in the panel you can move to any package from MedoraLab Panel to Pro. On an upgrade the difference for the rest of the period is charged at once and the new features open at once. On a downgrade nothing is refunded and the new price applies from the next period; branches that no longer fit become read-only and no data is deleted.

Prices can be updated at most once every 6 months. On monthly billing a new price is announced by e-mail and in the panel at least 30 days ahead and applies from the next period. On yearly billing the price does not change during the period you paid for; the current price applies at renewal and we tell you 30 days before.

You request a cancellation or a freeze from the Membership page, the help bubble, WhatsApp or e-mail. The service runs to the end of the paid month on monthly billing, or of the paid period on yearly billing; the remaining time is not refunded. After that you have 30 days to download your data as Excel and undo the cancellation; then the data is deleted. The Membership page shows the dates.

If the standard packages do not fit your clinic, you choose the channel, the monthly conversation quota and the number of branches yourself. The price appears at once in the calculator in the pricing section; you apply with the form below it.

Both. MedorAI is the AI assistant (AI chatbot) that answers patients on WhatsApp and Instagram. The panel is the CRM for appointment management and patient follow-up. Both are on one screen.

AI answers, the doctor decides. MedorAI books the appointment itself, writes it to the calendar and opens a request (AI agent). It states price and campaign only from the information you entered in the panel (grounded AI). It routes medical questions to the doctor, and emergencies to the clinic and 112 (AI guardrails). Your team takes over the conversation whenever it wants (human-in-the-loop).

It is Meta’s official platform for businesses. Messages land in the panel, the AI assistant answers, and your team writes from the same number. Your number and your WhatsApp Business app stay with you.

Your Instagram account is connected. MedorAI responds to direct messages and story replies, and writes the appointment into the calendar. It writes within 24 hours of the patient’s last message.

On advanced AI language models. Every answer is bound to the information your clinic entered in the panel and to the guardrails. The patient’s name and phone number are not sent to the model.