Delivery and Refund Terms

MedoraLab is a software service and is delivered electronically. There is no physical product and nothing is shipped.

Once payment is received the membership account is opened and the panel becomes available with the e-mail address and password given at sign-up. Delivery is the moment access to the panel is opened.

For packages that include the AI assistant, a setup call is scheduled after sign-up; during the call the clinic’s WhatsApp or Instagram account is connected and the assistant is set up with the clinic’s information. The assistant and the messaging channels start working once account verification is complete and the clinic has connected its own account.

Membership starts with a 7-day trial. If the membership is cancelled during the trial, the fee of the first period is not charged.

At the end of the trial, the first payment of the chosen period (monthly or yearly) is charged to the saved card.

A membership is cancelled by opening a request: from the Membership page in the panel, from the help bubble in the panel, over the WhatsApp support line (⁦+90 533 394 55 60⁩) or by e-mail to support@medoralab.com. The request is resolved within 30 days at the latest and the outcome is sent by e-mail.

On cancellation the service continues to the end of the paid month on monthly billing, or of the paid period on yearly billing. The remaining time is not refunded.

When the service ends, you receive a link by e-mail to download your data as an Excel file. You can undo the cancellation within 30 days; at the end of that period the records belonging to the clinic are permanently deleted.

A membership can be frozen for up to 6 months. During the freeze the AI assistant and the messaging channels stop, your data stays in place and the panel is read-only. Once payment is made the service continues where it left off; when the period runs out, the membership moves to cancellation.

The setup fee is charged once per clinic and is not refunded.

If the membership is not accepted as a result of account verification, the setup fee that was charged is refunded.

On an upgrade the fee difference for the rest of the period is charged at once and the features of the new package open at once. On a downgrade there is no refund; the new fee applies from the next period.

If sign-up cannot be completed (the card could not be saved or the account could not be opened), the amount charged is refunded.

The amount charged to verify a card is refunded.

If the membership is not accepted as a result of account verification, the setup fee is refunded.

A refund is made to the card the payment was made with; how long it takes to appear on your account depends on the bank that issued the card.

For cancellation, freeze and refund requests: support@medoralab.com, WhatsApp support line ⁦+90 533 394 55 60⁩.