Multilingual patient communication in medical tourism
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A patient writing from abroad writes across a time difference, in their own language, and to more than one clinic. This article explains how the first reply, the language and the price question are handled.
The patient writes at night
Evening in London is night in Istanbul. A message from a patient abroad usually arrives outside working hours.
A reply that comes straight away keeps the door open. MedorAI answers the message the minute it arrives and offers a time for the first meeting.
The patient writes in their own language
MedorAI replies in Turkish, English, German, Russian and Arabic. The greeting also goes out in the patient's language.
If the patient switches language mid-conversation, the reply switches to that language too. Your team sees the whole conversation in the panel.
The price question comes in the first message
A patient writing from abroad usually asks the price first. You enter the amount and the currency in the panel: lira, euro or dollar.
MedorAI states only that amount and adds that the exact amount is confirmed at the examination. For a procedure where you entered no amount, the question is passed to your team.
Accommodation and transfer
Accommodation, transfer and length of stay vary from clinic to clinic. MedorAI explains only the information you wrote.
On a topic you have not written about, it passes the question to your team. The doctor states the length of stay at the examination.
The first meeting goes into the calendar
The first visit is an assessment: an initial consultation, a hair analysis or a consultation. MedorAI books this appointment according to the patient's arrival date.
The doctor makes the treatment decision. The appointment sits in the same calendar as those of patients coming from within the country.
Count the patients who come from ads
The panel counts whether a conversation came from an ad or from your profile. In Analytics you see which ad turned into appointments.
You get a separate report for your advertising agency: volume, source and conversion.