Cancellation and Refund Terms
Last updated: 30 September 2026
This page sets out how the trial, cancellation, freeze and refunds work for a MedoraLab membership. The terms are the same as the clauses of the agreement made with the clinic.
MedoraLab Yazılım Hizmetleri
Eren Kutay
Maslak Mah. Eski Büyükdere Cad. Giz 2000 Plaza No: 7 D: 34, 34485 Sarıyer/İstanbul
Trial period
Membership starts with a 7-day trial. If the membership is cancelled during the trial, the fee of the first period is not charged.
At the end of the trial, the first payment of the chosen period (monthly or yearly) is charged to the saved card.
Cancellation
A membership is cancelled by opening a request: from the Membership page in the panel, from the help bubble in the panel, over the WhatsApp support line (+90 532 559 69 02) or by e-mail to support@medoralab.com. The request is resolved within 30 days at the latest and the outcome is sent by e-mail.
On cancellation the service continues to the end of the paid month on monthly billing, or of the paid period on yearly billing. The remaining time is not refunded.
When the service ends, you receive a link by e-mail to download your data as an Excel file. You can undo the cancellation within 30 days; at the end of that period the records belonging to the clinic are permanently deleted.
Freeze
A membership can be frozen for up to 6 months. During the freeze the AI assistant and the messaging channels stop, your data stays in place and the panel is read-only. Once payment is made the service continues where it left off; when the period runs out, the membership moves to cancellation.
Setup fee
The setup fee is charged once per clinic and is not refunded.
If the membership is not accepted as a result of account verification, the setup fee that was charged is refunded.
Changing package
On an upgrade the fee difference for the rest of the period is charged at once and the features of the new package open at once. On a downgrade there is no refund; the new fee applies from the next period.
When a refund is made
If sign-up cannot be completed (the card could not be saved or the account could not be opened), the amount charged is refunded.
The amount charged to verify a card is refunded.
If the membership is not accepted as a result of account verification, the setup fee is refunded.
A refund is made to the card the payment was made with; how long it takes to appear on your account depends on the bank that issued the card.
Contact us
For cancellation, freeze and refund requests: support@medoralab.com, WhatsApp support line +90 532 559 69 02.